Shipping policy

Shipping Policy for Wolaku

Last Updated: 2025/03/11

1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends/holidays).
  • Orders placed after [cut-off time, e.g., 3:00 PM EST] will be processed the next business day.

2. Shipping Destinations

We currently ship to:

  • [List countries/regions, e.g., United States, Canada, EU countries]
  • For international orders, delivery times may vary due to customs.

3. Shipping Options & Costs

  • Standard Shipping:
    • Cost: [Free/Calculated at checkout]
    • Estimated Delivery: 5-7 business days (domestic) | 7-21 business days (international).
  • Expedited Shipping:
    • Cost: [Specify fee or calculation method]
    • Estimated Delivery: 2-3 business days (domestic) | 3-5 business days (international).

4. Tracking Information

  • A tracking number will be emailed once your order ships.
  • Use this number to monitor delivery status via [carrier link, e.g., USPS, DHL].

5. Delays & Issues

  • Customs/Import Fees: International buyers are responsible for duties/taxes.
  • Carrier Delays: We are not liable for delays caused by weather, strikes, or customs.
  • Lost Packages: Contact us if your order does not arrive within 14 days of the estimated delivery date.

6. Damaged or Incorrect Items

  • Report damaged/wrong items within 48 hours of delivery.
  • Provide photos and order details to [support email]. We’ll arrange replacements or refunds.

7. Returns & Exchanges

  • See our [link to Return Policy] for details. Return shipping costs are [covered by customer/Wolaku].

8. Contact Us

For shipping inquiries, contact:

Notes:

  1. Replace all [ ] placeholders with your business details.
  2. Clarify shipping costs (free thresholds, regional variations) and return shipping responsibilities.
  3. For international sales, mention any restricted items or prohibited destinations.

Let me know if you need adjustments! 😊